Legal
Refund Policy
This Refund Policy explains when fees paid for Evideva may be refunded, with reference to applicable South African consumer law and other relevant jurisdictions.
Thank you for purchasing Evideva from Skillquanta (Pty) Ltd. This Refund Policy explains when you may be entitled to withdraw from a purchase and/or receive a refund, and how to request one.
1. Global refund policy
Unless required by applicable law, all purchases are non-refundable and non-exchangeable. We may issue refunds on a discretionary basis or if you exercise an applicable statutory withdrawal or refund right.
Refund requests must be made within the applicable statutory or discretionary period described below. If you receive a refund in accordance with this policy, access to the relevant service will cease.
2. Country-specific rules
Where local consumer protection laws grant unconditional withdrawal rights, those rights apply and override this policy. The highest standard of protection across the relevant country will apply.
European Union / EEA / Switzerland / United Kingdom
Consumers have a 14-day statutory right to withdraw from certain digital content and service contracts and receive a full refund. To exercise this right, you must request a refund within 14 days from the date of the transaction.
Turkey / Israel
Consumers have a 14-day statutory right to withdraw from certain digital content and service contracts and receive a full refund. To exercise this right, you must request a refund within 14 days from the date of the transaction.
South Korea / Brazil / China
Consumers have a 7-day unconditional right to cancel digital content or service contracts after delivery and receive a full refund. To exercise this right, you must request a refund within 7 days from the date of the transaction.
Canada
Consumers have a 7-day unconditional right to cancel digital content or service contracts after delivery and receive a full refund. To exercise this right, you must request a refund within 7 days from the date of the transaction.
Singapore
Consumers have a 5-day unconditional right to cancel digital content or services after delivery or first access and receive a full refund. To exercise this right, you must request a refund within 5 days from the date of the transaction.
3. How to request a refund
To request a refund, please contact us at [email protected] with your order details and a brief explanation of the issue. We will review your request and respond as soon as reasonably possible.
4. Refunds for technical or product defects
If you experience persistent technical issues with the service or a material defect that prevents you from accessing the features or benefits as described, please contact us so that we can assess the matter and, where appropriate, issue a refund under applicable law.
5. Discretionary refunds
We may, at our sole discretion, consider refund requests submitted within 14 days of the transaction date. Submission of a request within that period does not guarantee a refund. All refund requests are reviewed on a case-by-case basis.
6. Your statutory rights
Nothing in this policy limits your rights under applicable law, including any right to cancel, receive a refund, or seek remedies where local consumer law applies. Where such rights exist, we will comply with them.